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Salesforce Administrator
Missouri
JN -042018-48288

Quest Group is a specialized Salesforce Staffing Firm, headquartered in Atlanta, GA. We share a passion for improving the world by connecting Salesforce professionals with meaningful Salesforce opportunities. This means we are passionate about partnering with you to enhance your Salesforce career and opportunities, at all levels. To do so, we partner with reputable companies nationwide to present you with contract, contract-to-hire, and permanent employment opportunities. One of these opportunities is described below.


Our Client has an immediate opening for a Salesforce Product Administrator. This person will be responsible for assessing and responding to user requests for product or service support and identifying, recommending, and presenting possible solutions for user requests in support of the Salesforce system. This person will also assist with interpreting business requirements to develop, maintain, and/or modify changes to the support model. The Salesforce Product Administrator will perform application administrative functions, operational configuration changes as well as minor system development and integration. This position will also manage change requests, issues, and defects. The Salesforce Product Administrator will resolve inquiries pertaining to the functional or work-flow operation of end-user requests.

 

This position is located in Clayton, MO.


Responsibilities

  • Assess and respond to user requests for product or service support; identifies, recommends, and presents possible solutions
  • Assist with interpreting business requirements to develop, maintain, and/or modify changes to the support model, including gathering requirements, evaluating and interpreting user requests
  • Performs application administrative functions, including implementing and/or managing end users’ requests
  • Performs operational configuration changes for supported products
  • Manage change requests, issues, and defects
  • Follow the change/enhancement process to document and communicate requests; provides follow-up; ensures completion of requests
  • Resolve inquiries pertaining to the functional or work-flow operation of end-user products
  • Provide subject matter expertise and best practices for problem resolution and product operation to ensure customer satisfaction
  • Log, track, analyze, and report on requests from end users
  • Assist with the development and maintenance of documentation for internal support and/or training
  • Participate in QA testing of new products and enhancements
  • Act as a resource on projects relating to services/interface with stakeholders, including analysis, documentation, testing of user requirements, performance and reporting; participate in initiatives to determine feasibility, define alternatives, and recommend solutions
  • Proactively monitor maintenance schedules; assist with developing communication plans for planned and unplanned outages
  • Assist with task automation and process improvements, as directed
  • Maintain established service level agreements to meet customer expectations and quality standards
  • Protect our customers, our employees, and our brands by incorporating security and compliance in all decisions and daily job responsibilities; follows security policies and procedures


Qualifications

Minimum Qualifications:

  • Bachelor’s Degree preferred
  • One (1) year of related experience required
  • Intermediate level proficiency in Microsoft Excel required
  • Experience with technical / SQL query capabilities (i.e. writing queries to extract data from databases, like Teradata or Hadoop, as well as Salesforce Objects; and the ability to manipulate, analyze and present the extracted data to complete tasks) preferred
  • Basic level knowledge of Visualforce and Apex (i.e. experience with Apex classes, controllers and extensions, and triggers) preferred
  • Basic level knowledge of integration capabilities (i.e. experience with APIs and FTP to send data to Salesforce, and send Salesforce data to other applications) preferred
  • Salesforce product administrator certification preferred
  • Previous Salesforce Sales Cloud and Communities experience preferred
  • Experience with Salesforce lightning platform preferred
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

 

Competency Based Qualifications:

  • Strong time management and organizational skills
  • Exceptional communications both verbal and written
  • Comfortable working independently or in a team
  • Strong sense of initiative, requiring little direct supervision




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