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IT Business Consultant
JN -042018-48294

Quest Group is a specialized Staffing Firm, headquartered in Atlanta, GA. We share a passion for improving the world by connecting professionals with meaningful opportunities. This means we are passionate about partnering with you to enhance your career and opportunities, at all levels. To do so, we partner with reputable companies nationwide to present you with contract, contract-to-hire, and permanent employment opportunities. One of these opportunities is described below.

Major Duties and Responsibilities:

• Liaison between the Implementation Technical Teams, Digital Operations and the Brand Stakeholders.

• Provides Technical infrastructure platform support across multiple verticals

• May participate in strategic application/technology discussions to determine long range business solutions.

• Point person for escalation of digital support related items for the business units

• Contact for in-depth Business and Technical Platform support

• May perform ad-hoc production support by responding to user requests.

• May perform analyst role by documenting and analyzing business requirements.

• Point Person for internal and external production support special projects

• Monitors, analyzes, and evaluates system utilization to ensure appropriate and efficient use of applications; audits system entries and takes remedial action as deemed appropriate.

• Analyze current business processes and makes recommendations for improvements where appropriate.

• In-Depth Brand and technical infrastructure platform knowledge

• Participate in Product Status meetings; Active member of Project Teams

• Identify / document support needs

• Coordinate all relative DOC setup and artifacts (DL, HipChat, SLACK)

• Provide Post Mortem Updates / Next Steps / May conduct meetings

• Assist with monitoring and analyzing service levels.

• Ensure that Knowledge (i.e. processes, procedures, troubleshooting guides, etc.) are developed and maintained for the team.

• Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)

• Escalate Incidents at risk of breaching Service Level Agreement

• Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements

• Determines if an incident needs to be escalated according to priority and severity of issue.

• Participate in Incident review following major Incidents

• Identify potential problems and/or increasing trend of repetitive Incidents

• Provides ongoing support as needed and training for DOC

• Liaison between Major Incident Manager and the Technical Team during a Major Incident where the Priority is 1-Critical, and the impact involves a Critical Business Application or Core Infrastructure Service

• Responsible to review Change Schedule (CS) for conflicts


Minimum Work Experience:

• At least 6 years combined technical and functional business experience, with a minimum of 3 years information technology experience

• Configuration experience with commercial, open source and SaaS based monitoring tools {CatchPoint, Zenoss, Nagios, Kibana, Zabbix, MONIT and etc} .

• Demonstrable experience with two or more web/systems programming languages (Perl, Python, PHP, Ruby).

• Technical and problem solving skills in multiple flavors of Linux/Unix such as RedHat, Ubuntu, CentOS, SmartOS, X-86 Solaris and etc.

• Should be knowledgeable in configuration management, automation, orchestration systems (e.g Chef, Puppet, CFEngine, etc)

• Must possess collaboration skills, have a passion for lean processes, should be innovative, creative, quick thinker, fast learner, and a team player with a strong customer service focus

• Demonstrated success in being solicited for, and providing, input to strategic business plans.

• Experience with managing multiple projects (PMP a plus)

• Experience with structured development methodology and agile.

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