We are looking for someone who can direct a talented team of managers and supervisors to lead our RV park, special events, food & beverage and marina operations. You will drive increasing levels of customer and employee satisfaction while improving the efficiency of our team members and operations.
The ideal candidate will have effective leadership and entrepreneurial skills, experience managing hotel properties that host large-scale (1000+ person) events, know his or her way around complex business deals and financials, be a skilled problem solver and strategic thinker, effectively supervise a large group of direct reports, thoroughly understand the Southern California and Newport Beach hospitality industry and have a track record of effective overall management of resort properties.
On any given day, you’ll be doing one or all of these things:
- Seek and enter into, or reject, high-grossing or multi-year event and/or food and beverage business deals after thorough analysis of proposed contracts, projected revenue, staffing needs, infrastructure, insurance, permits and licensing and all other factors relevant to the deal proposed. Approximately 60 percent of your time will be spent doing this.
- Collaborate with relevant department managers to develop and implement property-wide hospitality, customer relations and reputation management processes.
- Ensure compliance and quality control such that the property and all its staff operate efficiently, ethically and in accordance with all applicable legal requirements, regulatory standards and organizational policies and procedures.
- Enforce safety procedures and programs.
- Lead all departments to operate efficiently.
- Oversee food and beverage department, the hosting and managing of special events and ensuring excellent service levels.
- Oversee major capital improvement projects and repairs.
- Provide general oversight to all aspects of the property’s financials including cash, inventory, revenue, expenses and budget and/or cost variances.
- Manage all supervisory aspects related to your direct reports including approving time off work, coaching, training, developing and mentoring as well as promptly addressing performance problems.
- Guide your department managers in creating and implementing annual departmental business plans and assisting them to prepare their annual budget proposals.
- Approve unbudgeted expenses.
- Supervise advertising, marketing, community relations and reputation management initiatives.
- Spearhead community and industry relations.
- Keep learning new things to be the best general manager you can be.
Required Education and Experience
- Bachelor’s degree in hospitality, business administration, or equivalent.
- Minimum 7 years’ recent experience leading convention centers, regional hotel general management with large-scale, complex event and F&B operations, or general management of amusement parks with large-scale event and F&B operations.
- Minimum 5 years’ experience directly analyzing all legal, financial, insurance, licensing and permits, staffing, etc. involved in contracts for large-scale and/or long-term event or F&B business deals.
- Proven savvy negotiating contracts in general and business law in particular
- Minimum 5 years planning, budgeting, implementing and managing large-scale capital improvement projects.
- Minimum 5 years’ experience managing five or more direct reports.
Desired Education and Experience:
- Law degree or master’s degree in hospitality, business administration or similar
- Prior legal, finance or operations-management experience in scalable start-up companies that eventually received VC funding, 7-figure business loans and/or were sold as envisioned when the company was founded or went public.
- Prior experience successfully managing marinas or shoreline-based resort, hospitality and/or food & beverage businesses.
You’ll work primarily in an office environment with some outdoor exposure. Occasionally you be outdoors to go from your office to other locations on the property and off.
The physical demands described here are representative of those that must be met by you to successfully perform the essential functions of this job. You must be able see, speak and hear. You’ll frequently need to use your hands and arms to perform essential job functions. You’ll move about various work environments and occasionally lift, carry or move objects weighing up to 20 pounds. You’ll engage in frequent face-to-face, telephonic, web and email interactions.
This job operates in a light industrial setting. The work area is an enclose space inside the company maintenance barn that exposes employees to dust and insects including mosquitos. When print jobs being produced, there may be odors from toner or paper for which PPE is provided. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, digital camera and fax machines as well as specialized equipment to make signs and other non-digital, non-print items.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Uses eyes and hands to create or design, edit and produce. Must be able see, speak and hear. Constantly perceives images, words, sounds, etc. on a computer monitor. Moves about the work area and occasionally lifts, carries or moves objects weighing 2 - 25 pounds. Frequently manipulates paper, office equipment, and other tools related to graphic artistry, sign construction and other assigned tasks. Frequent face-to-face, telephonic, web and email interactions.
Position Type and Expected Hours of Work
This is a full-time, salaried, exempt position.
Telecommuting is possible depending on business need and workflow.
You’ll travel to local community meetings and other functions to perform community and industry relations responsibilities. You’ll occasionally travel from Newport Dunes to Campland on the Bay and other TVM properties. You must have valid driver license, reliable transportation and clean driving record.